On Friday February 8th, 2008 my sister-in-law used the SPRINT.COM website to purchase my upgraded phone. On February 9th, 2008 the charge of $105.99 and $100.99 showed up on her account. We contacted Sprint customer service and they stated that Sprint Nextel’s system had a glitch and that the card was charged twice for two separate amounts. The customer service agent stated that the amounts would release once the phone shipped. On February 11th, 2008 the amount of $105.99 was charged to the account but the pending amount for $100.99 was still remaining. Once again we called Customer Service and they stated that the funds would release in 3 to 5 business days. Today February 20, 2008 we again called customer service and they stated that the claim # above would be started and that the funds would be released TODAY (02/20/2008). I spoke to a supervisor and he stated that there was nothing that could be done. In turn I called Sprint Nextel Corporate offices and requested that the money be refunded to the account. I will be contacting the Better Business Bureau and will be filing a complaint. I have never had such unreliable information given to me. My sister-in-law bought my phone as a gift and I wish she never had because Sprint PCS does not care for their customers in the way they should, with the utmost respect and dignity. Sprint PCS customer service pushed us off like $100.99 dollars was not a lot of money to them, even though it meant a pack of diapers and food for her child. I am requesting that a release of the funds be put back on the card that it was taken from and a credit on my Sprint PCS account for the time spent with customer service going in circles. We have 5 total accounts with your company and this situation does not look good if you plan on getting any other business from our family or friends. I am very disappointed in the service that was given to us since February 9th until now. Included with this letter is an account print out with the charge that is still pending 11 days later.
I've been fighting with them for 2 months now over 105.99. Ordered phones online, cancelled the next day over the phone. They claimed it was already processed and to send the phones back which I did. I was told that I had to wait up to 60 days to get my refund. I finally decided to wait patiently through 2 billing cycles. Still no sign of the money they took out of my account within 3 days of the original purchase. I'm on the phone with them right now and they're telling me that the refund is going to take 7-60 days. Absolutely ridiculous.
Back in December, sprint apparently changed billing services. As normal, i sent via chase, my money. In Jan, i'm told that i owe $265, which i send.
a week later, I'm turned off. When i call, i speak to someone who asks me to send in the chase information about my online payment. No mention of new account #'s. Again, a week later, i'm contacted by a sprint person, and we discover that the account #'s are different. and again i should send in a fax with both account #'s and the chase payment information, which i do.
At that point, i think i'm done, esp. since my husband received a call from sprint, telling us everything was okay.
3 days later a collection agent calls, stating we owe $410, but yet our service is okay. So they figure, sprint will update them in the next two days.
5 days later again the collection agent called, and we owe. Then I call
sprint, and get absolutely no-where. Plus somehow my faxes were never received. Not that i was ever told until then that it takes either 3-5 days to route it properly, or 7-10. I was given two different pieces of information on this.
One person, even told me there were no case notes on my issue. I called the person an idiot. After 4 hours of phone calls between them and chase, and an absolute need to have service on this phone, I paid a portion of my bill.
YES, I am too going to contact the Better Business Bureau about this issue too. And I am going to change coverage.
Back in December, sprint apparently changed billing services. As normal, i sent via chase, my money. In Jan, i'm told that i owe $265, which i send.
a week later, I'm turned off. When i call, i speak to someone who asks me to send in the chase information about my online payment. No mention of new account #'s. Again, a week later, i'm contacted by a sprint person, and we discover that the account #'s are different. and again i should send in a fax with both account #'s and the chase payment information, which i do.
At that point, i think i'm done, esp. since my husband received a call from sprint, telling us everything was okay.
3 days later a collection agent calls, stating we owe $410, but yet our service is okay. So they figure, sprint will update them in the next two days.
5 days later again the collection agent called, and we owe. Then I call
sprint, and get absolutely no-where. Plus somehow my faxes were never received. Not that i was ever told until then that it takes either 3-5 days to route it properly, or 7-10. I was given two different pieces of information on this.
One person, even told me there were no case notes on my issue. I called the person an idiot. After 4 hours of phone calls between them and chase, and an absolute need to have service on this phone, I paid a portion of my bill.
YES, I am too going to contact the Better Business Bureau about this issue too. And I am going to change coverage.
5. Written by Concerned Customer, on 20-02-2008 16:17
Hi Memi,
Unfortunately, your problems with Sprint have more than likely just begun.
I had a similar problem about 6 months back. I contacted Sprint. But kept getting the run-a-round. Since I paid via my Visa debit card, I contacted my bank & informed them it was not a valid claim on the funds. the bank in turn stopped the transaction. But the following month Sprint tried to pull the funds from my account once again. Now, like clock work, they submit a draft in the amount of $177.85 each month. So, I have openned another account with my bank. And we left the other account open w/ only $25.00 in it And we reported the Visa Debit Card Missing..so if they try to collect it again or even w/ a different amount.... It will get kicked out. They will get tired of playing the games. Oh, By the way, I now pay my Sprint bill via Money Order. And with each payment I note how many more months I have left before I can be out of the contract with them.
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